Refund policy

Return & Refund Policy

Order Cancellation

Orders may be cancelled within 1 hour of being placed. After this period, your order may already be processing or preparing for shipment and can no longer be cancelled.

Returns

Due to the nature of our products and fulfillment process, we do not accept returns for:

• Change of mind
• Incorrect purchases
• Personal preferences
• Orders placed after the 1-hour cancellation window

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

To request a review, please provide:

• Your order number
• Clear photographs of the damaged product
• Photographs of the packaging
• A brief description of the issue

Refund Review

All refund and replacement requests are reviewed individually.

Submitting a request does not guarantee that a refund or replacement will be approved. We carefully investigate each case to determine whether the damage occurred during manufacturing, packaging, or shipping.

If your claim is approved, we may, at our discretion:

• Issue a full or partial refund, or
• Send a replacement item.

Non-Eligible Claims

Refunds or returns will generally not be approved for:

• Minor cosmetic variations
• Damage caused after delivery
• Normal wear and tear
• Incorrect use of the product
• Claims submitted without sufficient evidence

Contact

For all refund or return requests, please contact:

Email: kiorabags4321@gmail.com

Please include your order number and supporting photos so we can review your request as quickly as possible.